Comcast is making moves to take over Sprint? Good. I always wanted to see what happens when you mix unbelievable incompetence with unflinching indifference. SprintComCastaway will be a Black Hole of Lost Calls and Missed Appointments. This company will be a cross between the 70s Vikings and the 90s Bills where every call is a Hail Mary and every billing statement is a goal line stand.
If you've ever had to call them you know that Sprint is to Customer Service what the Holocaust is to Passover. I get passed around their call center like head lice at a daycare. If you want to talk to a deaf Bangladeshi untouchable then sign up with Sprint. Also, the finger that works the hold button has been removed and replaced with a magnet stump that's permanently attached to the Flash/Death/HaHa Disconnect Button.
Here is how I end every conversation with Sprint HQ:
Sprint: I am now transferring this call to our tech center.
Me: NO! DO NOT TRANSFER ME TO YOUR TECH CENTER! GIVE ME THEIR NUMBER AND I'LL CALL THEM DIRECTLY! DO NOT TOUCH THE TRANSFER- (CLICK)
Comcast is no better. These people have monopolies in so many cities they couldn't care less about customer service. Their motto is, "Hey, it's us or watch the dog lick himself." I logged onto to Comcast.com last night to see what kind of internet packages they had and they wouldn't me see the price list UNTIL I GAVE THEM MY CAT'S NAME!!! Why do I have to open an account to see how much your cable modem costs??? And what is this sudden interest in my pet's name? Where are you putting that cable? Do you think you can get to me through my cat? The cat hates me! HE'LL BE WATCHING ANIMAL PLANET IN THE LITTERBOX IF I GIVE YOU HIS CONTACT INFO. STAY AWAY FROM THE CAT!!!!!
And don't lie to me about your bandwidth, Crapcast. You say you offer up to 7 Mps but that's only when everything's running right. Half the time you're bouncing my emails off Pluto's furthest moon and the bandwidth is closer to three or four mps. If I want to see someone run the 100 meter dash with his pants around his ankles I'll turn on the Special Olympics.
I hope Sprint suckles up to the big worn out cable teat. It's guaranteed to improve customer service. Now when I cancel my services I only have to make one call.
2 comments:
That is some funny stuff Angry. I've had Sprint and Comcast. No feelings either way about Sprint, but I can tell you that I hate Comcast (even though I am now a customer). In fact I made my family go 5 years with no Cable simply because I had no choice other than Comcast. Eventually its worth it to fund a monopoly when my kids will watch Spongebob for 30 minutes and then I can actually do something that I want to do. Funny story, I have the Triple Play. And one time I had a problem, and Comcast tech. support wanted to reset my modem. Well something went wrong, and it turned out because I had phone and broadband, that I lost both. Once I finally borrowed the neighbor's phone, they told me it would be 2-3 days before I'd get my service back. I raised holy hell, told them that my wife uses the computer for her business (she does) and basically called repeatedly, demanding to speak to the manager. Once I finally got the manager, I simply was not going to get off the phone until my service was turned back on. The mgr. finally relented, and within about 5 minutes, my service was back. Even though it was their idea and fault that I lost service, they put me in a que. But it was literally only a few buttons they had to push, and they were going to make me wait days for it!
You had to borrow your neighbor's phone?! Oh, man, that's rich. Thanks for the story, Shed. I appreciate it. Sometimes I think I'm the only one going through this stuff and then guys like you remind me we're all in the same boat.
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